Returns and Exchanges
Is this your first Kt by Knix Period Underwear purchase? Review our First Pair Risk-Free Return Policy before getting started with a return or exchange.
Our Return Policies
Sale + Last Call:
Items discounted 30% and below are eligible for size exchange or store credit. Items discounted above 30% are final sale – no refunds, store credits, or exchanges can be accommodated.
Holiday Return Policy:
Eligible Items purchased November 18th to December 31st may be returned until January 31st, 2026. Regular return eligibility applies.
Underwear:
Underwear Return Policy:
Eligible for a return or exchange within 30 days of delivery and with original packages and all tags attached.
First Pair Risk-Free Policy:
Because they’re, well, underwear, we can’t accept exchanges or returns on used items. BUT you can try one pair from your first order risk-free for 30 days!
If you ordered the wrong size of period underwear, we’ll send you a different pair at no cost or offer you a standard refund within 30 days of delivery (excluding original shipping fees).
If your order included multiple period underwear, we ask that you only open, wash, and wear one pair of underwear. That way if you don’t love them, any unopened packages from the same purchase will be eligible for an exchange or a standard refund (excluding original shipping fees).
All unopened packages will be donated to local organizations to support people in need.
On-The-Daily Bra:
The Kt On-The-Daily Bra is eligible for return or exchange within 30 days of delivery.
The On-The-Daily Bra is covered by our Wash and Wear Policy: within 30 days, you may remove the tags/packaging from the bra in order to wash and wear to make sure you’ve got the correct fit. This will not affect return eligibility!
Swim, Clothing, Leotards, Travel Bag + Tights:
Eligible for a return or exchange within 30 days of delivery and with original sanitary strip(swim bottom and tights) and all tags attached.
Items not eligible for refund or exchange:
Items received for free, gifts with purchase, original shipping fees, E-Gift Cards, items purchased from a third party seller, reusable pads
Returning Your Order:
You can get started with that process using the portal link below:
KT Canada Returns: knixteen-canada.loopreturns.com
KT USA Returns: knixteen.loopreturns.com
Please enter your order number (Ex. 134578-KTINT, 135678-KTCA) and postal/zip code to get started. From there, follow the step-by-step prompts to complete that process.
To exchange for a different style, simply select 'return' and then 'store credit'. This will send you an E-Gift Card you can use to repurchase.
Have more questions?
Feel free to send us an email at info@knixteen.com