Returns and Exchanges

Is this your first KT by Knix Period Underwear purchase? Review our First Pair Risk-Free Return Policy before getting started with a return or exchange.

Start a return/exchange


Our Return Policies

First Pair Risk-Free Return Policy

We have a First Pair Risk-Free Return Policy for your first order - no ifs ands or buts! So if you ordered the wrong size of Period Underwear, we’ll send you a different pair at no cost or offer you a standard refund within 30 days of delivery (excluding original shipping fees).

If your first order included multiple Period Underwear: OPEN, WASH & WEAR ONE PAIR ONLY to be sure you love them. That way if you don’t, any unopened packages from the same purchase are also eligible for an exchange or standard refund (excluding original shipping fees).  

All unopened packages will be donated to local organizations to support people in need.

To initiate an exchange or refund, please

visit:  https://knixteen-canada.loopreturns.com/#/

  1. Use your order number and postal code to enter the returns and exchanges portal.
  2. Select the pair of Period Underwear you'd like to exchange or receive a refund for. Tell us whether you'd like an exchange or refund and what you didn’t love.
    2a. If you ordered multiple pairs of Period Underwear or other KT items, select each item you wish to exchange or be refunded for and follow the on screen instructions.
  3. When you have initiated an exchange or refund for all desired items, click “Continue with Return” at the bottom of the page.
  4. Select a refund method (if you’re processing a refund) and review the items you’ve submitted for exchange or return.
  5. Hit “Submit” to submit your request or “Go Back” to change your selection.
    5a. If your exchange or refund generated a shipping label, use it to send back any items in brand new, unopened condition. Please do not send back the used pair of Period Underwear. As part of our First Pair Risk-Free Return Policy, we'll still provide an exchange or refund for that pair, in addition to any brand new items returned to us.
  6. When your exchange or refund is approved, we’ll initiate your exchange or issue your standard refund (excluding original shipping fees).

 

Leakproof Underwear

If this is your first order of Period Underwear from KT, please see our First Pair Risk-Free Return Policy.

For hygiene reasons (it’s period underwear, after all) we don’t accept returns on any KT by Knix underwear. However, we want everyone who tries out KT by Knix to not regret it. If you are unsatisfied with your order, please contact our customer service team at info@knixteen.com and we will do our absolute best to help you out!

 

Swim Bottoms & One Pieces

Eligible for a return or exchange within 30 days of delivery and with original sanitary strip and tags attached.

Swim Tops

Eligible for a return or exchange within 30 days of delivery with original tags attached.

Clothing

Eligible for a return or exchange within 30 days of delivery with original tags attached.

Leakproof Leotards

Eligible for a return or exchange within 30 days of delivery and with original sanitary strip and tags attached.

Leakproof Tights

Eligible for a return or exchange within 30 days of delivery and with original sanitary strip and tags attached.

DivaCup™

Eligible for a refund within 30 days of delivery. 

Face Masks

For hygiene reasons, we don’t accept returns on any face masks.

Sale Items

Sale items with a 25% or more discount are FINAL SALE and cannot be exchanged or refunded. For sale items with less than a 25% discount, please follow our policy by product category listed on this page.

Other

The following items are not eligible for return or exchange: Free promotional swag, e-gift cards, and items purchased from a third-party seller.

Common Return Questions

Can I exchange or return for a refund?

Your first order of KT Period Underwear is eligible for a return or exchange under our First Pair Risk-Free Return Policy. Clothing and swim purchased through our website can be exchanged or returned for a refund if items are in brand new, unopened and unworn condition. Please see our full policy above for further details.

Can you clarify shipping costs?

We’ll cover all return shipping fees for exchanges and refunds initiated through our Return & Exchange Portal. Exchange orders initiated through our Return & Exchange portal are also eligible for free shipping within the USA and Canada. Please note, the shipping fees on your original order are non-refundable.

Do I send back the pair I tried as part of the First Pair Risk-Free Return Policy?


No, please only send back items in brand new, unopened condition. All unopened packages will be donated to local organizations to support people in need. 


How do I find my best size for an exchange? 

We are here to help! Reach out to info@knixteen.com or book a Virtual Fitting 

What if I have more questions?

Feel free to send us an email at info@knixteen.com